Life Time Guarantee
Tupperware proudly back its product with a life time guarantee. Most Tupperware products are guaranteed to perform under normal domestic use for a long time of the product.
The only product not covered by the life time guarantee are those few items which come under Quality Guarantee with the "Q" symbol.
Tupperware products are guaranteed against chipping, cracking or breaking under normal non commercial use.
If due to non-availability, a particular color of a part in the original product can not be provided we will provide a matching color. If we cannot find a matching color, the customer will be requested to give back all the parts of the old product and have a new product of same design but in a new color.
If due to unavailability, a replacement product cannot be provided, Tupperware will gladly provide a comparable product in volume or a full credit to the value of the last recommended retail price of that item, towards future purchase of Tupperware brand products.
Customer can contact their nearest distributor for claiming a replacement.
What is covered by Life Time Guarantee?
- Manufacturing quality issues like warping, stress cracking, peeling, splitting and any specific functional issues in normal non-commercial use are covered by life time guarantee.
- All the Tupperware products which are not under "Q" guarantee comes under life time guarantee.
- Melamine products are covered for a guarantee of 7 years only.
- Any exceptions to the above will clearly be intimated at the time of sale.
Base
- Crack through gate
- Sidewall deformation
- Bottom crack due to stress
- Locking issues
- Short shot or any manufacturing defect
- Crack at handle
- Hinge crack
Seal
- Loose / tight fit
- Peeling
- Hinge, tranion damages
- Bulging or caving
- Crack at tab
- Crack at grooves
- Crack through side weld
- Product handling and usage issues like scratching, staining, melting on exposure to hot plate or excess heat burning, blistering in microwave application, impact damage by knocking/ hitting by hard objects, rusting, insect bite / dust mite.(microorganisms present in the dust, not seen by naked eye etc)
- Breakage of products due to mishandling or accident drop on floor.
- Decorative printing, scale printing, bags, straps, pouches, etc are not covered by life time guarantee.
- Any product or part damaged and not covered by our guarantee may be purchase individually.
Base
- Staining from food material
- Cracks due to high impact. Such type of cracks may not start from the lip or gate
- Melting by hot surface
- Bubbles / spot marks due to over heating in microwave
- Scale formation due to hard water usage
- Scratchs due to mishandling / usage of abrasive for washing
- Melamine products breakages due to mishandling
- Stickiness due to poor maintenance / cleaning
- Seal melting due to over heating
- Cuts by sharp tools. The cuts will be very sharp and no natural breakage symptoms will be visible. Ant bite / dust mite / rat bite
- Biting by children
- Seal creep due to usage of LLDPE seal in microwave
- Scratches due to mishandling
- Staining from food
- Water leakage other than round classic seals with outer fitting
- A few Tupperware products are under "Q" Guarantee. As these products are not intended for life time use they do not carry the life time guarantee. However they are all still guaranteed by Tupperware to be free of manufacturing defects and will be replaced, if defective, completely free of charge, provided they are returned with the order receipt immediately.
- Current products under this category are Vegetable Peeler, Ice Cream Scoop, Knives, Lunch and Kit Bags, Water Dispenser Tap, Spice Shaker Stand etc.
- Products with "Q" guarantee will be cleraly indicated at the time of sale, through catalog, leaflet or flyer.
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